Failed Payments

If a payment doesn't go through, your booking won't be confirmed until a valid payment method is used.

Troubleshooting

• Check that your card details, expiration date, and billing information are correct.
• Confirm your card hasn't expired and has sufficient available funds or credit.
• Try a different saved payment method, or add a new one — see Adding a Payment Method.
• Contact your bank if you suspect the decline is coming from their side.

Still need help?

If your payment keeps failing after trying the steps above, contact PlatedUp Support.