Orders & Bookings
Booking a cook, scheduling, changes, and cancellations.
How to Book a Cook
The basic steps for booking a cook on PlatedUp, from choosing a meal to checkout.
Choosing a Cook
What to compare when picking a cook, including cuisines, rate, availability, and reviews.
Scheduling Your Booking
How to pick a date and time, and what affects a cook's availability.
Changing Your Booking
How to request a change to a confirmed booking — date, time, meals, address, or grocery pickup — and when your Cook needs to accept it.
Canceling an Order
How cancellation fees work when you cancel a PlatedUp booking, and what to expect if you reschedule instead.
What Happens After a Cook Accepts?
What to expect once a cook confirms your booking, including preparation and communication.
How Auto Match Works
An alternative to manually browsing cooks — PlatedUp matches you with a qualified cook automatically.
What If No Cook Is Available?
What to do when there's no cook available for your requested time or location.
What If My Cook Is Late or Doesn't Arrive?
What happens if your Cook is more than 15 minutes late or doesn't arrive, and what your options are.
What If My Cook Cancels?
What happens when a Cook cancels a confirmed booking, and what your options are.
Messaging Your Cook
How communicating with your cook fits into a PlatedUp booking.