Safety & Trust
Background checks, verification, and reporting concerns.
How Background Checks Work
Why PlatedUp requires background screening for cooks, and who performs it.
Identity Verification
How PlatedUp verifies that a cook is who they say they are.
Safety During an In-Home Booking
Practical tips for a safe in-home cooking session, how PlatedUp approaches food safety, and how to raise a concern.
Reporting a Safety Concern
How to report a safety concern to PlatedUp, for non-emergency situations.
Reporting a Cook
How to report a concern about a specific cook's conduct or a booking.
Emergency Situations
PlatedUp Support is not an emergency service — contact local emergency services first.
Reviews and Reports
How customer reviews and reports work together to maintain trust on PlatedUp.
What If Something Is Damaged During a Booking?
How to report property damage from a booking, what evidence to provide, and how PlatedUp reviews a damage report.